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Frequently Asked Questions

At The Oracle’s Haven, we are proud to use a third party to help fulfill our order processing. Our vendors have been researched and chosen for their high-quality products, quick turn around time, careful packaging and delivery, and excellent customer service.

Before ordering the items to sell in my shop, I order many for my own personal use so I can see the craftsmanship firsthand (check out my page for many of my products in use by me!). I do not drop-ship items blindly without knowing what I am selling.

By working with a third party fulfillment vendor, I am able to devote my time to creating new designs to inspire you and work to offer spiritual readings and guidance.

We currently use:

- Printful
- Art of Where
- Printify
- Gooten

Currently the products that are made to order are:

- Apparel
- Home Decor
- Cell Phone & Laptop Accessories
- Bags & Accessories
- Face Masks
- Mugs & Tumblers
- Paper Goods

Because we use production partners to help get our amazing designs out into the world, it is often that when you purchase more than one product, that they will be shipped separately. Rest assured that you will get all of your items! But if you have any additional concerns, send me a message and I'll help ya out!

Production times vary on the product. Production time is the time it takes to create your order before they are shipped.

- Apparel: 7-10 business days
- Home Decor: 7-10 business days
- Cell Phone & Laptop Accessories: 3-5 business days
- Bags & Accessories: 7-10 business days
- Face Masks: 3-5 business days
- Mugs & Tumblers: 3-5 business days
- Paper Goods: 3-5 business days

The following products are on stock and usually ship within 1-3 business days:

- 2021 Astrology Calendars
- Tarot Reading Weekly Checklist & Planner
- Coloring Books
- All Botanica products (except the Book of Shadows notebook)
- All self-care & beauty products

The cover is not intended to act as a medical device or other medical product, and should not be used as a replacement for conventional and approved personal protective equipment, including surgical masks or respirators. No warranties, either express or implied, are hereby given that the cover will prevent infection or the transmission of viruses or diseases. The cover is not a substitute for professional medical advice, diagnosis or treatment. If you have any specific questions about any medical matter, you should always consult a doctor or other healthcare provider.

I gladly accept exchanges

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

I don't accept returns or cancellations, but please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Have Questions or Inquiries?

Contact Us Today!

We're always happy to help answer any questions you may have!

We are located in Zebulon, NC and serve the Triangle area and beyond.

Hours of Operation: Monday - Friday, from 10am - 6pm EST.

Please allow 24-48 hours to receive a response to your inquiries.